When will my order be shipped?
We ship from different warehouses in USA. Due to the large order volume, please allow us 1 working days to process the order. Once the order is processed, you will receive an email with a tracking number in your mailbox. You can track your order on our website based on the tracking number. At the same time, you will receive the product in about 3 working days, which means that from the time you complete the payment to the time the product reaches you, it will be within 5 days, usually earlier than this time.Please refer to the figure below for delivery time:
Tracking Your Order
All orders will have a tracking number. The number will be emailed to you when the order is dispatched. If you have completed payment, please log in to your account or track from here https://vapeschoice.com/track-your-order/
Late Shipments
Due to high volumes of packages that the shipping carrier receives, please keep in mind that tracking information may not be automatically updated. While the shipping carrier offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of the postal service are not the responsibility of Vape.com and must be resolved by contacting the carrier directly in the contact provided below. We do not guarantee transit times and shipping fees are non-refundable through us.
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
Return to Sender
All parcels returned to sender (Vapes Choice) due to an incorrect address supplied by the customer, Acceptance Refusal, or unclaimed from the Post Office will incur a return fee. Customers who wish to have their parcel resent to them will need to pay a re-postage fee.
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Vapeschoice.com, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Vapechoice.com strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Vapeschoice.com is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.
Once your order has been shipped, the shipping carrier is responsible for the delivery of your package.
If you entered the wrong address for shipping on your order, the customer is responsible for contacting the postal service to re-route the package, re-schedule delivery, and any charges associated with these services.
If your tracking information shows that your package has been delivered, Vapeschoice.com is not responsible if the shipping carrier did not deliver the package to the correct address, or directly to the customer, whether lost, stolen, or missing. The customer is responsible for contacting Route (within 30 days), or the shipping carrier to obtain a reimbursement.
Contact Us
Due to special reasons, sometimes delivery may be delayed. Please pay attention to the information on the website and inquire through the above methods. If the problems are still there, please feel free to contact us to check the status of your order. Contact@vapeschoice.com